Privacy Policy

Centerless Grinding Solutions
 Last Updated: 11/5/2025

1. Introduction

Centerless Grinding Solutions (“CGS,” “we,” “our,” or “us”) respects your privacy and values your trust. This Privacy Policy explains how we collect, use, and protect personal information from visitors and customers in the United States.

This policy applies to information collected through our website (www.centerlessgrinders.com), by email, phone, or in-person communication related to our products and services.

2. Information We Collect

We collect personal information in the following ways:

A. Information You Provide

  • Contact Details: Name, email address, phone number, company, and job title.
  • Service & Quote Requests: Details about your grinding needs, machine specs, and project information.
  • Communications: Records of your messages, calls, and support requests.

B. Information Collected Automatically

  • Device & Usage Data: IP address, browser type, operating system, and pages visited.
  • Cookies & Tracking Technologies: Used to enhance your browsing experience, track website performance, and support marketing efforts.
  • Analytics Data: Through tools like Google Analytics, which collect anonymized website usage data.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • Respond to quote and service inquiries.
  • Process orders and payments.
  • Provide customer and technical support.
  • Send service updates, offers, and newsletters (if you’ve opted in).
  • Improve website functionality and user experience.
  • Conduct marketing and advertising, including remarketing.
  • Comply with legal obligations and protect against fraud or misuse.

You can opt out of marketing emails at any time by clicking “unsubscribe” or contacting us directly.

4. How We Share Information

We do not sell personal information. We may share it only in limited cases:

  • Service Providers: With trusted vendors that help us operate our business (e.g., web hosting, analytics, marketing, and payment processors). These partners are required to safeguard your information.
  • Legal Requirements: When required by law, subpoena, or government request.
  • Business Transfers: In the event of a merger or acquisition.
  • With Your Consent: When you authorize us to share your information.

5. Cookies and Analytics

We use cookies and similar tools to improve performance and measure engagement.

Cookie Categories

  • Essential: Necessary for site functionality.
  • Analytics: Measure usage (via Google Analytics).
  • Advertising: Help deliver relevant ads on other platforms.
  • Functional: Remember user preferences.

You can manage cookie preferences in your browser settings. To opt out of Google Analytics, install the Analytics Opt-out Add-on.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Secure servers and SSL encryption.
  • Restricted employee access to sensitive data.
  • Regular system monitoring and updates.

However, no online system is 100% secure. Please use caution when sharing information online.

7. Data Retention

We keep personal information only as long as needed to fulfill the purposes described in this policy or as required by law. Examples include:

  • Customer and transaction records: retained for business and tax compliance.
  • Marketing data: retained until you opt out.
  • Analytics data: typically retained up to 26 months.

8. Your Privacy Choices

You may:

  • Access or Update: Request a copy of your personal information or correct inaccuracies.
  • Delete: Request that we delete your information (subject to legal retention requirements).
  • Opt Out: Unsubscribe from marketing or certain tracking technologies.

To exercise these rights, contact us at info@centerlessgrinders.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: What personal information we collect and how it’s used.
  • Right to Delete: Request deletion of your personal data.
  • Right to Opt-Out: We do not sell your personal information.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

Requests may be submitted to info@centerlessgrinders.com.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Updated versions will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, contact us:

Centerless Grinding Solutions
 8440 Tower Drive
 Twinsburg, Ohio 44087
 Phone: 440-425-5580
 Email: info@centerlessgrinders.com
 Hours: Monday – Friday, 7:00 AM – 5:00 PM EST